What's the problem?
Your first diagnosis is free. No account needed.
1. Photos of the problem
1–3 photos. Get close, turn on a light, and add one wider shot for context.
3. What kind of problem? (optional)
Questions
What photos work best?
One close-up of the problem and one wider shot that shows where it is, in good light. You can add up to three photos. A sentence about when it started, or what it sounds or smells like, sharpens the answer.
What do I get back?
The likely cause with a confidence level, how urgent it is, and whether it's a DIY job. You also get step-by-step instructions with tools and parts (with prices and store links), a typical price range for a pro, and what to tell them.
How long does it take?
Usually about 30 seconds. You can answer follow-up questions afterwards to refine the diagnosis.
What if it's dangerous?
A gas smell, sparking or burning, water near electrical, a sagging ceiling or structure, and carbon monoxide alarms are always escalated to "Stop and call a pro now", with the safety steps to take first. If you smell gas or see smoke, leave and call 911 or your gas utility.
Is my first diagnosis free?
Yes. It's free with no account. After that, creating an account starts a 7-day free trial with no card, then it's $9.99/month or $69.99/year.